Refund Policy

At Heali Wellness, your satisfaction is our priority. We strive to provide you with high-quality products. If your purchase does not meet your expectations, we are here to help.

1. Eligibility for a Refund

We offer different refund periods based on the product you purchase:

• 14-Day Refund Period: Applicable to select items.
• 30-Day Refund Period: Applicable to other products.

For specific refund period details, please refer to the product descriptions on our website.

2. Conditions for Returns

To qualify for a return and refund, please ensure the following conditions are met:

• The item must be in its original, unused condition.
• There should be no signs of wear or damage.
• The item must be returned in its original packaging.

3. How to Initiate a Refund

To request a refund, contact us at support@heali-welness.com. Our team will assist you through the return process and provide you with a refund form that must accompany your returned item.

4. Warranty Policy

All our products come with a 90-day warranty against manufacturing defects. You may also have the option to extend this warranty to one year for additional peace of mind.

Please Note: Our warranty does not cover:

• Normal wear and tear.
• Aging.
• Damage due to misuse, improper handling, or neglect.

5. Complaints

For any complaints or concerns, please reach out to us at support@heali-welness.com. We will guide you through the necessary steps and provide a complaint form that should be submitted with the product in question.

Thank You!

We appreciate your understanding and value your business. At Heali Wellness, we are committed to ensuring your satisfaction with every purchase.