Our Privacy Policy

Personal Information Collection ("PICS")

This statement is intended to inform you about the protection of personal data in accordance with current regulations:

Purpose of data collection
The personal data we collect from you will be used for the following purposes:

  • The use of the website ("Site") or purchase of products ("Products") through this website;
  • To inform about possible transfers of personal data; and
  • Recipient of requests for access to or correction of data.

This PICS statement may change by updating this page. Please check this page regularly to stay informed of any changes.

User information

"We", "us" refers to the data controller.
Data subjects
This PICS statement applies to the personal data of the following persons:
a) Visitors: persons who visit our website;
b) Users: persons who purchase, request or receive products;
c) Contacts: persons who contact us via our website, email or otherwise.

What information do we collect?
We may collect, store, process, transfer and use the following types of personal data:
a) From visitors: IP address or other unique device identifiers;
b) From users:

  • User name;
  • Account password;
  • Full name;
  • Email address;
  • Billing address;
  • Delivery address;
  • Payment information;
  • Phone number.

c) From contact persons:

  • Full name;
  • Email address;
  • Any other personal information you provide to us.

Mandatory Personal Information
If you do not provide mandatory personal information, we may not be able to provide you with access to our website, deliver our products, or respond to your communications with us.

Purpose and use of data
Your personal data may be collected, stored, processed, transferred and used for the following purposes:
a) Delivery of products, such as:

  • Manage and fulfill your orders;
  • If you choose to create an account on our website, create and update your account; and
  • Process and facilitate invoicing and payment of your orders.

b) Monitor and analyze the use of our website and compile general statistics;
c) Customize your experience on our website by better understanding your preferences and behavior to meet your specific needs;
d) Improve our website and our products based on the data and feedback we receive, as well as our analysis of website usage and product purchases;
e) Research and development, as well as the use of your personal data for product development, testing, research and support (including machine learning);
f) Provide customer service and support by responding more quickly to your service requests, feedback and support requests;
g) Non-marketing-related communications related to your orders, such as order confirmations and shipping notifications;
h) Technical purposes and project management requirements;
i) Ensure the security and integrity of the personal data collected on our website;
j) Prevent fraud;
k) Legal process or requests from regulators, government agencies and official requests;
l) Direct marketing, but only if we have your consent (see point 11 below);
m) Other purposes directly related to the above-mentioned purposes.

Recipients of Personal Data
Your Personal Data may be disclosed to the following entities:
a) Our employees and officers;
b) Our subsidiaries and their employees and officers;
c) Shopify Inc. and its subsidiaries and parent company, the IT service provider we have appointed to manage our website and process your orders through the website;
d) PayPal Holdings Inc. and its subsidiaries, as well as other payment processors or intermediaries ("Payment Processors") that we may use to process payments on our behalf in connection with our products or activities;
e) Our suppliers ("Suppliers") to facilitate the delivery of our products to you;
f) Other service providers and data processors that we use, such as:

  • Administrative service providers;
  • IT services and software providers;
  • Data analytics providers;
  • Data entry and data processing;
  • Cloud service providers; and
  • Credit reporting agency.

g) Our insurance companies and banks;
h) Our professional legal, financial and accounting advisors;
i) Other companies, organisations or individuals as required by law or regulation or in connection with legal process, or when disclosure is necessary for security reasons. This includes sharing your personal information with other companies, organisations or individuals for the purposes of preventing and combating fraud;
j) Other companies, organisations or individuals in the event of a business merger, sale of business assets, consolidation or reorganisation, financing or acquisition of all or part of our business by another company.

Cookies
Our cookie policy is part of this privacy policy, which allows you to access our website.

A cookie is a small data file that a website can send to your computer or device when you visit our website.
Cookies are used to make websites more functional and efficient, by generally recognizing you and remembering important information that will make your website experience more enjoyable (for example, by remembering your user preferences).

We use cookies for the following purposes:
a) Store technical data to ensure that our website loads and displays correctly and efficiently when you visit our website;
b) Remember your choices or information you provide (such as your username, language or the region you are in) so that your preferences can be remembered on future visits to our site and so that you do not have to log in again on your next visit;
c) Analyze how you navigate our website to help us optimize its design; and
d) Track your behavior and preferences so that we can assess what types of information and products may interest you.

We use:
a) Session cookies, which are unique for each visit to our website; and
b) Persistent cookies, which are not deleted when you close your browser and are activated each time you visit our website.

The cookies we use are either:
a) Necessary cookies, which are necessary to navigate our website and use its features;
b) Functional cookies, which allow our website to remember your choices and provide more personalized features; or
c) Performance cookies, which collect information about your use of our website and help improve the performance of our website.

We use a limited number of third-party cookies; these are listed in our cookie policy.
By continuing to use our website without informing us that you refuse to use cookies or without withdrawing your consent, you consent to our use of cookies.

You can refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings in your browser. These settings can usually be found in the "Settings" or "Preferences" menu of your browser or by clicking "Help" in your browser's menu.
Deleting cookies may affect your user experience and the use of our website.

We only store cookies for as long as is necessary for the purpose for which they are used. This varies per cookie.

Storage

We will retain your personal data for as long as is necessary for the purposes for which it was collected. We may also retain your personal data for longer if this is necessary to comply with our contractual or legal obligations.
The personal data you provide will be destroyed after the retention period has expired.

Access and correction

Under the PDPO, you have the right to:
a) Request a copy of your personal data, unless we are exempt from complying with data access requests; and
b) Request corrections of personal data that you believe to be inaccurate after we have complied with your request for access to the data. We may refuse a request for correction if we believe the personal data is accurate, expresses an opinion or if the proposed correction is incorrect.

If you would like to access or make corrections to your personal data, please contact us.

We reserve the right to charge a reasonable fee to process requests to access or correct personal information.

Direct marketing

We may use the personal information we collect to market our products directly to you.

The types of personal data we use for direct marketing purposes are:
□ Your full name;
□ Your email address;
□ I do not object to the use of these types of personal data for direct marketing.
□ I object to the use of the types of personal data specified in the ticked boxes for direct marketing purposes (but not for other types).

The intended direct marketing activities that use your personal data are:
□ Information and promotional materials about our products, similar products you have previously purchased, discounts and other offers, as well as information about us that we think you may find useful;
□ Updates regarding our website or products; and
□ Holiday and vacation greetings.
□ I do not object to receiving these direct marketing activities.
□ I refuse the direct marketing activities mentioned in the ticked boxes (but no other activities).

Unless you give your explicit consent, we may not use personal data for the direct marketing activities described in this Section 11.

If we have obtained your consent for direct marketing, we may disclose your personal data to the persons referred to in section 5.1 for direct marketing purposes.

You can ask us to stop using your personal data for direct marketing purposes at any time by sending us an email or by replying to any of our direct marketing messages with "unsubscribe".