Frequently Asked Questions (FAQ)

How can I search for products?
You can search for products using the search function on our website.

What is your return policy?
We offer a 30-day return policy for products that are in original and resalable condition. For more information, please visit our 'Return Policy' page.

How can I contact customer service?
If you have any questions or need assistance, you can contact our customer service via email or phone. You can find the contact details on the "Contact" page.

What are your delivery terms?
We deliver products in the Netherlands and internationally. Detailed information about delivery times and costs can be found on our 'Delivery Policy' page.

How can I cancel my order?
You can cancel your order before it has been shipped. Detailed instructions and terms can be found on our "Cancellation Policy" page.

What are my payment options?
We accept a variety of payment methods, including credit cards and online banking. For more information about payment methods, please see our "Payment and Shipping Policy" page.

Do you have a privacy policy?
Yes, we are committed to protecting the privacy of our customers. Information about our privacy policy can be found on the "Privacy Policy" page.

What are your general terms and conditions?
All purchases are subject to our general terms and conditions, which record the agreement between us and our customers. Detailed information can be found on the "Terms and Conditions" page.

What is your refund policy?
Refunds are applicable in certain cases, such as defective or damaged products. Please see our "Refund Policy" page for details.

How can I change my order details?
If you would like to change your details after you have placed an order, please contact our customer service as soon as possible.