Return Policy

At Heali Wellness, we are committed to the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you with the return process.

Return Eligibility

We offer a flexible return window depending on the type of product purchased:

• A 14-day return period applies to selected products.
• A 30-day return period applies to other specified products.

For specific information regarding the return period applicable to your product, please refer to its detailed listing on our website.

Return Conditions

To ensure a smooth return process, please adhere to the following conditions:

• Products must be returned undamaged, unused, and in their original packaging.
• Products should not show any signs of wear or use.

Initiating a Return

To initiate a return, please contact us at support@heali-welness.com. Our team will provide you with detailed instructions and the necessary return form to accompany your product.

Warranty Policy

We stand behind the quality of our products with a 30-day warranty against defects. For your peace of mind, this warranty can be extended up to one year.

Please note: Our warranty does not cover:

• Normal wear and tear.
• Aging.
• Damage resulting from misuse, improper care, or neglect.

Filing a Complaint

If you have any concerns or complaints regarding our products, please reach out to us at support@heali-welness.com. We will guide you through the complaint process and provide detailed instructions, along with a complaint form that should be completed and returned with the product in question.

Commitment to Customer Satisfaction

At Heali Wellness, we strive to ensure that your experience with us is positive and satisfactory. Thank you for choosing us for your beauty and wellness needs!